{"id":868,"date":"2025-08-29T10:08:25","date_gmt":"2025-08-29T10:08:25","guid":{"rendered":"https:\/\/istmgroup.com\/?page_id=868"},"modified":"2025-11-26T11:34:01","modified_gmt":"2025-11-26T11:34:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/istmgroup.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color2);--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:rgba(255,160,185,0);--awb-toggle-hover-accent-color:var(--awb-color4);--awb-toggle-active-accent-color:var(--awb-color4);--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:900;--awb-title-font-style:normal;--awb-title-font-size:25px;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-868-1\"><div class=\"fusion-panel panel-default panel-d971765691a6cc3c3 fusion-toggle-has-divider\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d971765691a6cc3c3\"><a aria-expanded=\"false\" aria-controls=\"d971765691a6cc3c3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-868-1\" data-target=\"#d971765691a6cc3c3\" href=\"#d971765691a6cc3c3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"><b>What does payroll include?<br \/>\n<\/b><\/span><\/a><\/h4><\/div><div id=\"d971765691a6cc3c3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d971765691a6cc3c3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Payroll means that we take over the entire salary administration and contractual obligations for your employees. This includes:<\/p>\n<ul>\n<li>Payment of salaries.<\/li>\n<li>Management of sickness-related absences.<\/li>\n<li>Payment of taxes and social security contributions.<\/li>\n<\/ul>\n<p>This means that you are fully relieved of all personnel administration tasks, such as drafting contracts, handling payroll accounting, preparing payslips, processing salary payments, managing sick leave, and paying social security contributions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-19b87c9c9aab5a5c0 fusion-toggle-has-divider\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_19b87c9c9aab5a5c0\"><a aria-expanded=\"false\" aria-controls=\"19b87c9c9aab5a5c0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-868-1\" data-target=\"#19b87c9c9aab5a5c0\" href=\"#19b87c9c9aab5a5c0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"><b>What are relay crew members?<br \/>\n<\/b><\/span><\/a><\/h4><\/div><div id=\"19b87c9c9aab5a5c0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_19b87c9c9aab5a5c0\"><div class=\"panel-body toggle-content fusion-clearfix\">Relay crew members are temporary personnel who can replace your regular crew during vacation, illness, or peak periods. They are often employed only for a short time.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-51b5a60984306d64f fusion-toggle-has-divider\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_51b5a60984306d64f\"><a aria-expanded=\"false\" aria-controls=\"51b5a60984306d64f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-868-1\" data-target=\"#51b5a60984306d64f\" href=\"#51b5a60984306d64f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"><b>Can I have a combination of services such as recruitment and payroll?<br \/>\n<\/b><\/span><\/a><\/h4><\/div><div id=\"51b5a60984306d64f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_51b5a60984306d64f\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, our services are flexible. For example, you can use our recruitment process to find a candidate while we also handle payroll for you.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d502d242bf06a6fc6 fusion-toggle-has-divider\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d502d242bf06a6fc6\"><a aria-expanded=\"false\" aria-controls=\"d502d242bf06a6fc6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-868-1\" data-target=\"#d502d242bf06a6fc6\" href=\"#d502d242bf06a6fc6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"><b>Do you also work with international candidates?<br \/>\n<\/b><\/span><\/a><\/h4><\/div><div id=\"d502d242bf06a6fc6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d502d242bf06a6fc6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, we have an extensive network within the EU and ensure that international candidates meet all legal requirements before they begin working.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-09fa356ad9fa90cd8 fusion-toggle-has-divider\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_09fa356ad9fa90cd8\"><a aria-expanded=\"false\" aria-controls=\"09fa356ad9fa90cd8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-868-1\" data-target=\"#09fa356ad9fa90cd8\" href=\"#09fa356ad9fa90cd8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"><b>How do you ensure that candidates are suitable for the position?<br \/>\n<\/b><\/span><\/a><\/h4><\/div><div id=\"09fa356ad9fa90cd8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_09fa356ad9fa90cd8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Before we present candidates:<\/p>\n<ul>\n<li>We carefully review their experience and qualifications.<\/li>\n<li>We check whether documents such as skipper certificates and medical examinations are complete and up to date.<\/li>\n<li>We conduct reference checks with previous employers.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7ef211839799cbe1d fusion-toggle-has-divider\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7ef211839799cbe1d\"><a aria-expanded=\"false\" aria-controls=\"7ef211839799cbe1d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-868-1\" data-target=\"#7ef211839799cbe1d\" href=\"#7ef211839799cbe1d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-anchor fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"><b>How large is your candidate database?<br \/>\n<\/b><\/span><\/a><\/h4><\/div><div id=\"7ef211839799cbe1d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7ef211839799cbe1d\"><div class=\"panel-body toggle-content fusion-clearfix\">We have access to an extensive database of inland shipping professionals from across the EU, ranging from entry-level workers to highly experienced personnel.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-868","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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